At Nude Luxe, we aim to provide high-quality beauty products and excellent customer service. This Returns & Refund Policy is designed in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA).

By purchasing from Nude Luxe, you agree to the terms set out below.

14-Day Return Window

Customers may request a return within 14 calendar days of receiving their order, provided the item complies with the return conditions listed below.

To initiate a return, customers must contact us at:

Email: [your email here]
Order Number Required: Yes

Returns requested after 14 days from delivery may not be accepted.

Eligibility for Returns

To qualify for a return, products must:

• Be unused and unworn;
• Be in their original packaging;
• Include all original accessories, inserts, and contents;
• Not be damaged by misuse, mishandling, or improper storage;
• Be in a resellable and hygienic condition.

Nude Luxe reserves the right to refuse returns that do not meet these conditions.

Hygiene & Beauty Product Restrictions

For hygiene and safety reasons, certain beauty products cannot be returned once opened, used, worn, or tampered with.

This includes:

• Magnetic eyelashes;
• Lash applicators;
• Beauty accessories;
• Any product that comes into contact with the eye area.

Returns of opened or used products may be rejected unless the item is defective, damaged on arrival, or incorrect.